UHCD Ideas

Request intake portal for the UnitedHealthcare Digital product team

E&I Show Infertility LTM Accumulator

By showing the amount of dollars spent from a member's lifetime maximum (in this case Infertility), the member always knows how much money they have left to spend and can make financial decisions accordingly. 

Today, this information is only able to be obtained by contacting customer service and requesting an audit be completed, which takes approximately 7 days and then is mailed to the patient. 

Allowing members to view this information on myuhc in real time would be a significant improvement in member experience.

  • Guest
  • Jul 19 2017
Priority Important
Estimated Cost ($ Dollars)
Business Problem
Business Value

Improved NPS

Business Risk

Inaccurate, delayed information being provided to members.

Date Required By
Who would be willing to pay for it?
Regulatory No
Regulatory Date
Client Commitment Comments

None, but we have indicated that it has been added to the "wish list".

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  • Admin
    DANIELLE HARTY commented
    August 16, 2017 03:30

    Thanks for submitting an idea, Erika! I would be curious to understand how many types of accounts might require this type of accumulator - would you be able to provide any context for this? And would Apple or the National Account team be willing to pay for this enhancement?

  • Guest commented
    August 29, 2017 23:19

    Hi Dani - I will ask my peers if they have any clients that are interested in a similar enhancement.  As far as funding, I don't know who would be willing to pay for it.  I definitely will not be asking Apple to pay for it.