UHCD Ideas

Request intake portal for the UnitedHealthcare Digital product team

Member Messages when Auth Request is Placed

It would be helpful for members to be aware when an authorization request has been placed by a provider.  They could receive a message when UHC has received it and is processing it.  Then, when a decision is made, they could receive another message saying it's complete and then they can view the decision/letter in the "documents" section of myuhc. 

This would keep members engaged in the process and give them comfort that things are moving along.

  • Guest
  • Jul 19 2017
Priority Important
Estimated Cost ($ Dollars)
Business Problem

Members must call the provider or UHC to find status of authorization requests.  It's disengaging and frustrating for them to have to make multiple calls.

Business Value

Improved NPS

Business Risk

None

Date Required By
Who would be willing to pay for it?
Regulatory No
Regulatory Date
Client Commitment Comments

None - the client made a general suggestion and we've noted that it's been added to the wish list.

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