UHCD Ideas

Request intake portal for the UnitedHealthcare Digital product team

Acquisition Provider Search Version-Updated Rally Provider Search Tool for displaying UHC plans on AARP site (No SNP plans)

M&R Digital Portal Team will be displaying UHC plans on AARP acquisition site this year so it will have impact on Rally Acquisition Provider Search Tool.  As part of this effort tool/filter needs to adjusted/updated to display UHC plans on AARP acquisition site

Go-live Date of Sep 28th

  • Guest
  • Jul 20 2017
  • Shipped
Priority Critical
Estimated Cost ($ Dollars)
Business Problem
Business Value

Provides opportunity to market UHC plans to AARP audience

Business Risk

Compliance Issue

Date Required By 2017-09-28
Who would be willing to pay for it?
Regulatory Date
Client Commitment Comments
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  • Kristi Bruno commented
    July 20, 2017 20:05

    Rally Provider Search tool will need to be able to support all of the same plans on AARPMedicarePlans.com as it does on UHCMedicareSolutions.com, EXCEPT Special Needs Plans (SNPs).

  • Admin
    July 26, 2017 18:56

    Please clarify why this is a compliance issue....needs to be more specific. Thanks

  • Kristi Bruno commented
    July 26, 2017 19:19

    This is both a critical CMS compliance issue and a functional business issue to support 2018 Readiness. Brad Hunt specifically wanted UHC plans to appear on the AARPMedicarePlans.com website for CY 2018. As such, those plans must be fully supported in the same way as the existing AARP plans to be compliant with CMS requirements. Within the AARP site, as on the UHCMedicareSolutions.com site, there are links within the site tools (OLE, VPP, DST, guest search) that call to Provider Search to fulfill those CMS requirements.

    If a user is viewing a UHC plan on the AARP site and needs to search for their provider to complete their plan choice, they must be able to search for that UHC plan in Provider Search FROM the AARP site. If they are not able to search for their provider from the links on AARPMedicarePlans.com, CMS would consider this potentially misleading to the consumer.

    In addition, the a lack of access to the UHC plan via the AARP site Provider Search links could also result in complaints to CMS. If that happens, CMS will further scrutinize the Provider Search tool, the UHC sites, and there may be an impact to our STARS ratings.