UHCD Ideas

Request intake portal for the UnitedHealthcare Digital product team

PCP Change

Allow member to self serve changing their primary care provider on the portal.  Was originally to be included in the scope for the launch of Rally Connect but was descoped.

  • Guest
  • Aug 4 2017
  • Planned
Priority Important
Estimated Cost ($ Dollars)
Business Problem

Drive down call volume from members calling to change a PCP

Business Value

Allowing a member to self serve this change should drive down a top call driver for the C&S business.

Business Risk

Operational overhead of supporting a manual process

Date Required By 2018-03-26
Who would be willing to pay for it?
Regulatory
Regulatory Date
Client Commitment Comments
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