Current Telemental Health network: ~3,800 providers (total network: 150k)
Current Telemental Health Provider Adoption of 1Docway: TBD
Target Adoption by 1/1/2018: TBD
Current Telemental health claim utilization: <1% (across 35M OBHS members)
Optum is improving the TMH member experience through liveandworkwell.com (go live 1/1/18) and we need to give UHC members a similar improved and seamless TMH experience through RallyConnect and myUHC.
Based on Optum’s current plans for liveandworkwell.com, we believe we need RallyConnect to:
|Estimated Cost ($ Dollars)||$300|
As of Sept UHC membership will no longer come to Optum due to the launch of our Behavioral Health provider search integration with myUHC and Rally Connect, therefore, we need to solution for how UHC members will similarly search for TMH providers, schedule appointments online and complete TMH visits.
The member experience will be improved on liveandworkwell.com with the deployment of Optum’s new TMH platform (1DocWay), but will not change for UHC members using myUHC and RallyConnect.
Deploying this “connection” with 1DocWay ensures we can:
Unless we deploy this “connection” to our TMH platform vendor (1DocWay), we can expect UHC members and clients to voice frustration and strong dissatisfaction (impacting NPS).
|Date Required By||2018-01-01|
|Who would be willing to pay for it?||UHC|
Client Commitment Comments
Optum's senior leaders Martha Temple and Andrew Hayek have identified this as critical work and request this be done to support our UHC partner and UHC members